Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Field inbound inquiries from customers via phone, email and online.
• Generate and follow-up on quotes using established quote guidelines.
• Initiates outbound calls to dormant accounts to generate leads.
• Makes face-to-face calls on accounts when required.
• Maintains customer files and updates as necessary.
• Order Management – enters orders, reviews inventory, prints work and sales orders and routes as necessary.
• Inventory – reviews work orders and adjusts inventory to maintain accurate inventory counts.
• Purchasing – creates purchase orders, input line items, reviews for accuracy and answers all vendor inquiries.
• Prepares analysis of accounts, as required.

Supervisory Responsibilities
This job has no supervisory responsibilities but interacts regularly with Customer Service, Management and Warehouse personnel.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Oral Communication – Listens and gets clarification.
• Time Management – ability to work in a fast paced environment and manage time effectively.
• Organizational Support – Completes administrative tasks correctly and on time.
• Judgment – Displays willingness to make decisions.
• Quality – Demonstrates accuracy and thoroughness.
• Adaptability – Adapts to changes in the work environment.
• Dependability – Follows instructions, responds to management direction.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
College Preferred.

Language Skills 
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability, and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.